Field Services

Best-in-class companies recognize that superior customer service is a competitive differentiator, and they are looking for technology providers to help streamline their business processes and close the gap between the field and the back office. ITIQ is the right technology partner for you because we are Six Sigma certified process engineers and we have proven experience in design and deployment of systems to support field service employees. Our experience in wireless network communications, wireless peripherals, PDA's, and decision-making portals are essential in empowering field service employees, which creates greater efficiency throughout the entire organization-resulting in lower operational costs, enhanced customer satisfaction, and greater revenue opportunities.

ITIQ can re-engineer processes and install real-time information systems that can provide the following benefits:

• Increased revenues
• Improved productivity of field sales and support teams
• Enhanced quality of customer interactions
• Reduced sales and support expenses
• Superior customer service
• Reduced receivables cycle and increased cash flow
• Increased opportunities for additional sales

With ITIQ, mobile workers have access to real-time customer data, eliminating the need to call their dispatcher several times in a day to get required information. Many companies find that through the use of such technology, service personnel can complete an extra call or more per day. Based on increased productivity, it is very realistic for companies to generate up to 30 to 40 percent of gross company revenues from service and support, a largely untapped and profitable source of income.

Call to Action

Contact ITIQ today to begin your technology strategy and see how we can transform your business into an agile, scalable, high performing customer centric retail business.

E Document Mngmt	Financial	Sales Mngmt.	Collaboration