Service
ITIQ Solutions is designed for the service industry by providing advanced marketing and support tools to benefit the individual contractor or large service organization. Service groups can use our professional marketing templates to create direct mail, email, telemarketing, and web marketing campaigns. Due to our buying power, we can significantly reduce marketing costs for our clients.
To professionally manage the increased level of incoming leads, ITIQ Solutions provides professional call center services, including 24X7 incoming call handling, automated appointment verification services, and quality assurance call-back verification to make sure the job was completed properly.
Using ITIQ Solutions mobile software allows service personnel receive dispatch information, electronic service orders, and obtain customer wet-signature approvals in our paperless system.
Significant Advantages to the Service Professional
- Receive and manage prospect and service calls 24X7.
- Streamline service processes and costs, while delivering quality services to the customer.
- Complete IVR for verifying customer appointments, arrival times, repair status, system outages, etc.
- Increases response rates for all customer and marketing support materials.
- Customer loyalty program via web, email surveys, and voice surveys.
- Integrated social marketing, web, and direct lead generation programs.